Frequent questions

Three lines: the boutique price of the piece, our service commission, and transport. The boutique price is the maison's own, with nothing added. You see the total before paying anything.

It depends on the piece, how hard the sourcing is, and the deadline. It is stated in the quote, separately from the boutique price, before any commitment. Never a hidden percentage inside the displayed price.

A deposit commits the sourcing. The balance is settled on delivery, once the piece is in your hands. We never ask for the full amount up front.

Bank transfer, or cash on handover in Casablanca. We agree on what suits you when the quote is issued.

The quote is issued in dirhams, converted at the day's rate from the euro price. The rate used is shown to you.

We buy exclusively in boutiques in the maisons' official network. You receive the original receipt, timestamped photographs taken in store, the authenticity card and the complete packaging.

No. No resale platforms, no second hand, no parallel stock. If a piece is only available through those channels, we tell you and we do not source it.

Yes. Before paying in the boutique we send photographs of the exact piece: the item, the label, the serial number where one exists. You approve, we buy.

The original receipt, the photographs taken in store, the maison's authenticity card and the complete packaging. The file is handed over with the piece and belongs to you.

Seven to fifteen days for a piece available in boutique. For a waiting list or a limited edition, the timing depends on the maison; you are told before the deposit.

In person in Casablanca, Rabat, Marrakech and Tangier. Tracked, insured delivery to other Moroccan cities. Outside Morocco, case by case.

We do. Any fees are built into the quote; there is nothing to pay on receipt beyond the agreed balance.

Yes. You get the tracking the day it leaves, and we keep you posted at each step on WhatsApp.

Leather goods, ready-to-wear, shoes, accessories and fine jewellery from European maisons. If you are after something specific, ask — the answer is usually yes.

Anything that requires an unofficial channel, and any piece whose provenance we cannot document.

The deposit is returned in full. If you wish, we propose the alternatives available from the same maison.

A piece sourced on request is not taken back, except where we got the model, size or colour wrong. That is exactly why you approve the photographs before the purchase.

Yes. Your requests, addresses and amounts never leave our correspondence. Nothing is published without your written consent.